FindyLead Terms of Service

  1. Introduction

Welcome to FindyLead. By accessing or using our lead generation and data enrichment services, you agree to be bound by these Terms of Service. If you do not agree with these terms and conditions or any part of them, you must not use our services. 

  1. Services Provided

FindyLead provides comprehensive lead generation and data enrichment services, including but not limited to:

Lead generation services, including verified email leads, mobile phone leads, AI-driven lead scraping, Waterfall enrichment services using multiple data providers, Email verification and validation services, Custom lead list building based on targeted criteria

All services are delivered with high accuracy rates and comply with applicable data protection standards. Our waterfall enrichment service achieves 85-95% enrichment rates using verified data sources.

  1. Pricing and Transaction Currency

All services are priced according to volume, complexity, and specifications chosen by the customer. Pricing structures include both pay-per-lead. All prices and transactions are conducted in the U.S. Dollars (USD). Pricing is subject to change at any time with advance notice to customers.

  1. Customer Service Contact Details

For any inquiries or support requests, you can contact us at:

Email: support@findylead.com
Support Hours: Monday to Friday, 9 AM – 5 PM GMT
Response Time: We strive to respond to all inquiries within 24-48 hours

  1. Fulfillment Policies

Refund Policy: Under the Consumer Rights Act 2015, UK consumers have specific rights regarding refunds. Refunds are provided in cases where we fail to deliver the agreed quantity of leads or if the leads provided are demonstrably invalid. Refund requests must be submitted within 14 days of delivery (in line with UK consumer rights) with supporting documentation.

Delivery Policy: Lead lists are typically delivered within 24-72 hours of order confirmation. Complex or high-volume orders may require additional processing time, which will be communicated upon order placement.

Quality Guarantee: We guarantee 97-98% email deliverability rates for all verified leads. All emails provided are business emails in the format name@company.com and exclude personal email addresses.

Cancellation Policy: One-time lead generation orders cannot be canceled after processing begins. UK consumers have additional cancellation rights under the Consumer Rights Act 2015.

  1. Legal and Export Restrictions

FindyLead complies with UK export laws and applicable international regulations. Our services may not be used for illegal activities, including spam, fraud, harassment, or any unlawful data processing. We reserve the right to refuse service to customers who engage in unethical or prohibited business practices. Customers are responsible for ensuring compliance with local laws regarding the use of our services.

  1. Data Privacy and Protection Policy

We are committed to protecting customer and lead data in accordance with UK data protection laws:

Data Collection: We collect business contact information, company data, and service usage information necessary to provide our services.

Data Usage: Data is used to process orders, improve our services, verify lead quality, and comply with legal requirements.

Data Sharing: We do not sell customer data to third parties. Lead data may be shared with trusted verification partners to ensure accuracy and deliverability.

UK GDPR Compliance: We align with UK GDPR, which took effect on 1 January 2021, and other relevant data protection regulations. All data collection and processing activities include appropriate consent mechanisms and opt-out procedures.

Security Measures: We implement industry-standard security protocols including SSL encryption and secure data storage practices.

ICO Registration: As required by UK law, we maintain appropriate registration with the Information Commissioner’s Office (ICO).

  1. Terms and Conditions of Promotions

Promotional offers are subject to the following terms and UK consumer protection laws:

  • Eligibility requirements may apply based on order volume or service type
  • All promotions have defined validity periods and expiration dates
  • Promotional discounts cannot be combined with other offers unless explicitly stated
  • We reserve the right to modify or terminate promotional offers at any time
  • Misuse of promotional terms may result in offer revocation
  • UK consumers have additional rights under the Consumer Rights Act 2015
  1. Email Marketing and UK Compliance

All email-related services comply with UK regulations including PECR (Privacy and Electronic Communications Regulations):

Consent Requirements: We ensure proper consent is obtained for email marketing in accordance with PECR requirements. For individual subscribers, prior consent (opt-in) is required unless an exception applies.

Corporate vs Individual Recipients: Different rules apply to corporate recipients versus individual subscribers under PECR. Business-to-business communications have more flexible requirements than consumer communications.

Opt-out Mechanisms: All marketing emails include clear and easy opt-out mechanisms free of charge. Unsubscribing must be simple and accessible.

Identification Requirements: All communications include clear identification and sender information. We maintain accurate physical postal addresses in all commercial messages.

ICO Compliance: We follow ICO guidance on direct marketing to ensure regulatory compliance.

  1. Intellectual Property Rights

All content, algorithms, proprietary methodologies, and intellectual property displayed on our website and used in our services remain the property of FindyLead. Users may not reproduce, distribute, or reverse-engineer any of our proprietary systems without prior written consent. This includes but is not limited to:

  • Data enrichment algorithms and methodologies
  • Lead scoring and qualification systems
  • Website content and branding materials
  • Software tools and applications

Customers receive a limited license to use the lead data provided for their legitimate business purposes only.

  1. Limitation of Liability

Under UK law, certain limitations of liability may be subject to reasonableness tests, particularly in consumer contracts. FindyLead’s total liability for any claims arising from our services shall not exceed the amount paid by the customer for the specific service in question.

Business Customers: For business-to-business transactions, we limit liability for indirect, incidental, or consequential damages.

Consumer Customers: UK consumers have additional protections under the Consumer Rights Act 2015, and certain liability exclusions may not apply.

We are not liable for third-party misuse of provided lead data, business interruptions beyond our control, or violations of anti-spam regulations by customers.

  1. Service Level Agreements

We maintain the following service standards:

  • Data Accuracy: Minimum 85-95% enrichment success rate for waterfall services
  • Email Deliverability: 97-98% deliverability guarantee for verified email addresses
  • Response Time: Customer support inquiries answered within 24-48 hours
  • Delivery Time: Standard lead lists delivered within 24-72 hours

Failure to meet these standards may result in service credits or refunds in accordance with UK consumer rights.

  1. Prohibited Uses

Customers may not use our services for:

  • Sending unsolicited spam or bulk email campaigns in violation of PECR
  • Fraudulent or deceptive marketing practices
  • Harassment or stalking of individuals
  • Any illegal activities or violations of applicable UK laws
  • Circumventing consent requirements for marketing communications under PECR
  • Creating “consent farms” or using deceptive practices to obtain consumer consent
  1. Consumer vs Business Customer Terms

As required by UK law, different terms may apply depending on whether you are a consumer or business customer:

Consumer Customers: UK consumers have additional rights under the Consumer Rights Act 2015, including enhanced refund rights, protection from unfair contract terms, and stricter cancellation policies.

Business Customers: Business-to-business contracts allow more flexibility in terms and conditions, including liability limitations and service specifications.

Contract Formation: All online contracts require proper offer, acceptance, and incorporation of terms in accordance with UK contract law.

  1. Changes to These Terms

We reserve the right to modify these Terms at any time. Customers will be notified of significant changes via email or through prominent website notices. Continued use of our services after modifications constitutes acceptance of the updated terms. We recommend reviewing these terms periodically for any updates.

  1. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer Rights: UK consumers retain their statutory rights and may have additional options for dispute resolution.

Arbitration: For business customers, disputes may be resolved through binding arbitration in accordance with UK arbitration rules.

  1. Contact Information

For questions regarding these Terms of Service, please contact us at:

Company: FindyLead
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: support@findylead.com
Support Email: support@findylead.com
Phone: +447476826086

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